NC-Debug utility download
The NCDebug tool is to be used only upon the request of NComputing's support personnel.
Because of the nature of this tool, it may be necessary to turn off your security software for a brief time while you're collecting information with our tool.
This will include the Windows Firewall (in order to download) and Windows Defender (in order to install and execute).
Overview
NComputing has a "sampling" tool named NCDebug. This will take a "snapshot" of key areas of the Windows OS of your NComputing Server, like: Windows processes, installed apps, updates and, also, system and application events.
NComputing Support may ask you to run this tool to better understand the state of your NComputing server.
Because this is a limited sample, it will only collect recent information. Then, when NComputing Support asks for a sample using this tool, make sure you replicate the reported issue in your server right before you sample your machine. This will allow the NCDebug app to collect fresh logs at the moment that the problem is exhibited.
Sampling Process
Please do the following:
1. Download the NCdebug tool:
2. Run the application
3. Once it finishes gathering data, prepare your submission by filling all the blanks on the form in the app. Please, make sure every field is completed. In the comment section, add any final remarks about the issue you are experiencing.
4. Click
Submit. This will upload the collected information to our support team.
5. Once these steps are completed, please notify the NComputing Support team by replying to the last email you received asking for the sample. Let them know that you have submitted your NCDebug report.
You should have an active support case before submitting an NCDebug sample. Your ticket number should be entered in the NCDebug form before submitting.
Your NCDebug sample will not be seen if you do not have an active support ticket.
Here is where to enter a ticket first: https://support.ncomputing.com/portal/en/newticket
KB-4
REV 06.23
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