N-Series - Incorrect Date \ Time
If your N-Series device in not holding correct date \ time or the time is being represented such as 01 Jan 1970. It is likely that the battery had failed.
You can correct this by using NTP (Network Time Protocol) settings on the N-Series device
Open the Setup UI, go to Preferences > Display/Time
Uncheck the ‘Set date/time automatically’ check-box
Verify the Date and Time or adjust them, if the values are wrong
Click the ‘Apply now’ button; This will set the hardware clock
to current system time
Select the ‘Set date/time automatically check-box again, if
Click the ‘Save’ button
You can see the attached document
for the procedure to replace the battery in the device.
How do I get support for my N-Series device?
The N-Series product family includes the 400, 500, 500W, and 600. The N-Series 400 has reached its “End of Support” date and is therefore limited to self-help via our KB articles in this portal. The 500, 500W, and 600 will reach end of support ...
N-Series Factory reset
To perform a "Factory Reset" on your N Series device, please follow the instructions below 1. Boot the device and watch for the NComputing logo 2. As soon as the NComputing logo appears, press and HOLD the "R" key on your keyboard. Note that timing ...
N-Series user manual
Link to N-Series user manual.
Firmware update availability for N-series devices
N-series devices (N400, N500, N500w, N600) will reach End-of-Life on the following schedule: N400: December 30, 2019. N500: December 31, 2020 N500w: December 31, 2020 N600: December 31, 2020 Firmware for these devices are no longer in development. ...
vSpace Client License error - Incorrect version of license
When using vSpace Client to connect to vSpace Pro, you may receive an error similar to the below If you receive this message, you are using a version of vSpace Client that was developed for vSpace 8.x and earlier. Please contact your System ...