L Series: Password and Factory Reset
"Classic Versions" like vSpace 6 have no more support and will be permanently discontinued after June 30th, 2020.
Please upgrade promptly to our latest platform
vSpace Pro.
If you are using version 6 because of terminals that are not supported or compatible with vSpace Pro 11 or Enterprise edition, likely, these are also outdated and need to be upgraded.
You can see our
new line of products and consult your sales representative or authorized partner about updating your product.
If you need technical support to guide you on your upgrade, you can contact us
here.
As the vSpace Administrator with access to the vSpace Console, click Devices. Locate the device with the unknown password and right-click to select set/reset password.
To factory reset your NComputing device, you will need to contact our
Technical Support for assistance.
You will need to be ready to validate your identity, business organization and have a ticket number at hand in order to get help in this particular situation.
Outside of the USA: You can also obtain help contacting your
local authorized partner. As NComputing resellers, they should be able to assist you.
Article #KB081
Last Edited: May 22, 2020