Method to recover from RX-HDX image corruption
Revision date: February 27, 2019
In some rare cases, certain RX-HDX software component(s) may become corrupted and resulted in the device not being able to boot up properly.
The customer should try to perform a factory setting reset to determine if the issue can be resolved.
If the issue still cannot be resolved with the factory setting reset, the following procedures outline a recovery method which can be conducted by the customer to attempt to recover the device firmware image.
1. Get a USB stick
2. Download https://s3-us-west-1.amazonaws.com/ncomputing-citrix/workspacehub/repair-pi
and save it on the USB stick
(Doing so, check the file size of 959259 bytes,
approx. 1 MB, and the MD5
sum of cff7ac47c014e4336f7adb6c59ea45da)
3. Get a normal firmware update LFI image (need to be firmware 2.40.4548 or later) and also put it on the USB stick
Here is the latest RX-HDX pre-release firmware (2.40.4548) as of February 27, 2019
4. Plug the USB stick into the defective device when it gives you this
"(initramfs)" prompt (see screenshot below):
mkdir x;mount /dev/sda1 x;chmod 755 x/repair-pi;x/repair-pi
(Note: If the system is giving you errors, write /dev/sda instead of /dev/sda1 for windows-formatted USB sticks)
6. Wait a few minutes until the system says
"Everything should be good now"
7. Press Ctrl-Alt-Del to reboot the device