As of N-Series firmware version 2.1 and later versions of firmware, NComputing does not currently support Imprivata Tap in, Tap out technologies.
For N-Series devices using legacy firmware version 1.6, we will continue to support Imprivata. See attached for Imprivata configuration instructions.
Please note, Firmware 1.6 requires SHA1 type certificates, if your environment requires SHA2 certification, firmware version 1.6 will not be able to connect.
How do I get support for my N-Series device?
The N-Series product family includes the 400, 500, 500W, and 600. The N-Series 400 has reached its “End of Support” date and is therefore limited to self-help via our KB articles in this portal. The 500, 500W, and 600 will reach end of support ...
N-Series user manual
Link to N-Series user manual.
N Series: Citrix Receiver and Certificates Update
This article is for customers who are experiencing challenges connecting after a change to their Citrix receiver version or update to their environment certificates. When Citrix released the Linux SoC Receiver version 13.X they changed the standard ...
Firmware update availability for N-series devices
N-series devices (N400, N500, N500w, N600) will reach End-of-Life on the following schedule: N400: December 30, 2019. N500: December 31, 2020 N500w: December 31, 2020 N600: December 31, 2020 Firmware for these devices are no longer in development. ...
N-Series Factory reset
To perform a "Factory Reset" on your N Series device, please follow the instructions below 1. Boot the device and watch for the NComputing logo 2. As soon as the NComputing logo appears, press and HOLD the "R" key on your keyboard. Note that timing ...