How to get your vSpace Pro Enterprise installation to recognize newly purchased AMP licenses
Sometimes there may be a delay in getting your vSpace Pro Enterprise installation to see and use newly purchased AMP licenses in the NComputing Management Portal. To force a reconnection and make your licenses available immediately, please follow these instructions:
Open your vSpace Manager, manually click on the 'refresh' icon. Only press this once. If successful, the interface will show you are now in compliance (if you have the requisite number of licenses). It can take a few minutes for this action to complete, and clicking the 'refresh' icon multiple times in quick succession is restricted. To avoid unnecessary traffic to the NComputing Management Portal the vSpace Manager will only respond to a 'refresh' click once every 10 minutes.
If that doesn’t work, reboot the server and repeat the step above.
If that doesn’t work, re-register the vSpace Manager. You can do this by following the instructions below:
Please note: make sure that you know your exact email and password you use in this environment as you will need to use them for this procedure.
- Disconnect vSpace Server from vSpace Manager. Open the vSpace Console and at the bottom of the window, you will see a line of text that reads: "Connected vSpace Manager [The name of your vSpace Manager]." Click on this name within the white border and click Disconnect.
- Unregister from the Management Portal. Open the vSpace Manager and look at the top right. Your account name and email will be shown. Click on the arrow next to these and a drop down menu will expand. Click on Unregister.
- Register again with the Management Portal. Open the vSpace Manager and enter the same credentials that were used for the original registration.
- Re-connect vSpace Server to vSpace Manager. Open the vSpace Console and click Connect so it will be connected to the vSpace Manager again.
This should force the immediate update of the connection license expiration dates.
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