How to collect troubleshooting information for RX-RDP, RX420(RDP), RX300 and LEAF OS and submit to NComputing?
Collecting troubleshooting information
In case when NComputing Technical Support will have to be contacted to resolve any kind of technical issue with an RX-series device or LEAF OS system the troubleshooting logs should be collected on the affected device and provided to NComputing support representative. When preparing the troubleshooting file the device will capture its current configuration, collect numerous logs, and use internal tools to obtain additional information about the current state of the device.
The logs should be collected with all related peripheral devices still
connected, after reproducing the issue in terminal session, and before
rebooting the device. The troubleshooting file will be saved then to a
connected USB mass storage device.
At the tabs on the left of the window, select "Support" and click on "Collect Logs".
You will see your drive's name listed. Select it and click "Collect".
The troubleshooting
logs collection process will be started after selecting a storage device and
clicking the [COLLECT] button.
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