How do I extend or renew an AMP or Aged Device Connection license
Important: If your Management Portal customer account is currently linked to an authorized NComputing reseller then you must contact them directly to extend or renew your licenses.
You can tell if you are linked to a reseller by logging in to your Management Portal account and check the “My Reseller” selection:
If you do not have a reseller assigned to your account, then please review the following instructions:
Click on one of the relevant home screen icons to view your existing AMP and Aged Device Connection licenses from your Management Portal account:
My vSpace Installations, My VERDE Installations, and My PMC Installations
Then click on “My Licenses”
The differences between the extend and renew functionality:
Extend | Renew | |
Changes to the number of licenses | NO | YES |
Effect on Start and Expiration Dates | The start date is unchanged. The license is still in force. Automatically extends the current license expiration date by the standard term of the license being extended. (e.g., for NC-AMP-1A 12 months is added to the existing expiration date) | The start date becomes the system date at the time the renewal transaction is completed. The expiration date is based on the standard term of the license being renewed. (e.g., for NC-AMP-1A the expiration date is calculated by adding 12 months to the start date) |
Extending an existing license is particularly useful as it ensures there is no gap in service caused by a license expiration event.
By default, the list of unexpired licenses is displayed:
Clicking the EXTEND button starts the process.
To view expired licenses, select the “Expired” option in the LICENSE STATUS filter:
Unexpired licenses can be extended. Expired licenses can be renewed.
The differences between the extend and renew functionality:
Extend | Renew | |
Changes to the number of licenses | NO | YES |
Effect on Start and Expiration Dates | The start date is unchanged. The license is still in force. Automatically extends the current license expiration date by the standard term of the license being extended. (e.g., for NC-AMP-1A 12 months is added to the existing expiration date) | The start date becomes the system date at the time the renewal transaction is completed. The expiration date is based on the standard term of the license being renewed. (e.g., for NC-AMP-1A the expiration date is calculated by adding 12 months to the start date) |
After clicking EXTEND or RENEW you will be prompted with our refund policy acknowledgement:
After clicking CONFIRM you will be prompted to complete the purchase.
Note: If you do not have a credit card on file with NComputing then you will be prompted to enter your details or select PayPal as your payment option.
When Extending an unexpired license:
Notice that you may not adjust the quantity. Click the acknowledgement checkbox, then click RENEW or PayPal to complete the transaction.
The expiration date of the selected license is immediately updated. No further action is required.
When Renewing an expired license:
Enter the desired quantity then click the acknowledgement checkbox, then click PURCHASE or PayPal to complete the transaction.
The renewed license is immediately added to your customer account. No further action is required.
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