PMC Configuration: Missing configuration definition files to manage RX300 devices with latest firmware

PMC Configuration: Missing configuration definition files to manage RX300 devices with latest firmware

When you are looking to update your RX-300 terminals via PMC, you encounter that you are missing available versions to update your devices.  


Managing the RX300 devices with 3.2.27 firmware from PMC 1.1
As of the writing of this article, the RX300 3.2.27 firmware introduces version 17 of the device configuration. To be able to manage the RX300 devices running firmware using this configuration version or later, a set of schema files including this configuration version must be uploaded to PMC.
Without it, PMC will only be able to show the device on the device list, but will not allow editing the device (or device profile) settings for configuration version 17 or later.
Follow the below steps to upload to PMC the schema files for RX300:
Download this zip archive and do not uncompress it. https://ncomputing.box.com/shared/static/ji4i1j0eqq29c5ufj429649qeb0krwth.zip

·         Logon to PMC as a user with administrative privileges, open the Menu, go to ‘Administration > Device Configurations’.

·         Click the ‘Choose file’ button and select the attached .zip file containing the schema files.
·         Click the ‘Upload file’ button to upload the schema files.

After completing the above actions PMC 1.1 will become fully able to manage the RX300 devices running firmware using the configuration version 17 or later. (e.g. the 3.2.27 firmware).



REV 11/2018

    • Related Articles

    • RX-RDP configuration version 14 update in PMC 2.0.1

      In PMC 2.0.1 the Configuration version 14  need to manually upload in the SUPPORTED DEVICE CONFIGURATIONS list to manage the RX-RDP devices which has 2.2.0 ,2.6.2 firmware updates. Here is the below steps needs to follow for to update Configuration ...
    • How can I update firmware for RX-RDP, RX-RDP+, RX420(RDP) and LEAF OS devices?

      Please refer to RX-RDP, RX-RDP+, RX420(RDP), RX300 and LEAF OS user configuration guide for additional details:  https://support.ncomputing.com/portal/kb/articles/rx300-rx-rdp-user-configuration-guide The Support section of Setup GUI contains ...
    • PMC 2.5 Quick Start Guide

      Product Release Notes: NComputing PMC, Version 2.5.0 Product: NComputing PMC Version: 2.5.0 Supported virtual machine environments:   VMware ESXi 6.7 Citrix XenServer 7.4.0 Microsoft Hyper-V Manager Version 10.0.17763.1 PMC has been tested and ...
    • How can I update the RX300 firmware?

      Please refer to RX-RDP, RX420(RDP), RX300 and LEAF OS user configuration guide for additional details:  https://support.ncomputing.com/portal/kb/articles/rx300-rx-rdp-user-configuration-guide The Support section of Setup GUI contains firmware update ...
    • Where can I find the latest firmware for RX-RDP, RX-RDP+ and RX420(RDP)?

      To ensure the best performance of your RX-RDP, RX-RDP+ and RX420(RDP) device, please ensure you have the latest Firmware. You can find the latest RX-RDP, RX-RDP+ and RX420(RDP) firmware from NComputing software download page: ...