Add a printer to an N500 that is not in the printer list
How would the customer like the N500 client to communicate with the printer: via USB cable or via network?
The answer is important, as the interpretation of the ‘Model’ information depends on it:
For USB connected printers the ‘Model’ information must be exactly the string which appears after right-clicking the printer list (the white box to the right of the model selection dialog) when the printer is connected via USB. The firmware uses this string to find the right printer when many USB printers are connected. The ‘Model’ information will be also passed to the Citrix server as the name of requested Windows printer driver. If the string identifying the USB printer exactly matches the name of Windows printer driver on the server side then the Citrix server will auto-create the printer using this Windows printer driver. If the string identifying the USB printer does not exactly match the name of Windows printer then the printer driver mapping must be set up via Citrix Policy. Without such mapping the Citrix server will be unable to load the necessary native driver for this specific printer model and will auto-create the printer using the UPD (Citrix Universal Printer Driver), which is unsupported on N-series devices.
For network connected (JetDirect) printers the ‘Model’ information should be the name of the required Windows printer driver. It does not need to match the string which appears after right-clicking the printer list when the same printer is connected via USB. The ‘Model’ information will be passed to the Citrix server as the name of the required Windows printer driver and, since the Administrator can specify any string as printer ‘Model’, the Citrix server will auto-create the printer using the Windows driver specified on the client as printer ‘Model’.
For both scenarios to work properly, the necessary native Windows printer driver must be pre-installed on all Citrix Servers (including VDI machines running Desktop OSes) to which the N-series client will possibly connect.
Related Articles
Sharing a USB Printer Through a PC/Workstation
Product Line: VERDE There has been a call from a customer to be able to SHARE their USB Printer. The following is specific to Windows 10 Operating Systems. A small Windows network is used to test the ‘sharing’ of a USB-connected printer from a ...
Functional redirection of Network Printers
Functional redirection of network printers With NoTouch OS running on NComputing RX-HDX devices not only local USB printers can be redirected to Citrix session, but also network printers. Network printers supporting the HP JetDirect (sometimes ...
Printer Configuration for RX-HDX
Printer configuration This article explains how to use locally connected printers. We suggest to use network printing and keep printers off the desktop infrastructure but there are situation where printing to locally attached printers in unavoidable. ...
Issue with Network Printer with NAT Networking and SPICE Protocol
Product Line: VERDE Network printers do not work with NAT network mode, Windows Guest Image via SPICE Protocol. Testing: 1. Login to Verde VDI Client and launch gold image session. 2. Configure a network printer on the gold image session ...
NComputing RX-HDX Client Printer Redirection/Mapping and Printing from local Apps
This article is for RX-HDX administrators looking to integrate printing or file share options either through the Citrix session/Environment or locally with the RX-HDX device. Following is a short list of facts regarding Citrix Client Printer ...