Issues Shutting Down a Remote Access (RA) Session via the Management Console/Reporting/Live Sessions

Product Line: VERDE

If you have issues ABORTing a Remote Access (RA) Session from the Management Console/Reporting/Users/Live Sessions, check the Target PC Group Policy as directed in the following:

1. On the remote host open gpedit.msc and Navigate to Local Computer > Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Connections.

2. Select Automatic reconnection.

3. Change the key's state to "Disabled" and save the settings.

Now, try to ABORT the remote access session from Reporting - Live Session option on Verde Management Console.