administrative rights to install this software

“You need administrative rights to install this software. Installation Failed.”

In some cases when attempting to install vSpace software on Windows 7 or Windows 8, you will get the error: “You need administrative rights to install this software. Installation Failed.” This will happen even when logged on as Domain Admin, you must be the local system administrator to install vSpace.

The following steps will allow you to install via command line.


Installation on Windows 7 or Windows 8:
You must have administrative rights to install vSpace Server onto Windows 7 or Windows 8. However, unlike in Windows Server 2008 R2, the actual “Administrator” account is not enabled by default in Windows 7 and 8. So, even though you may be logged-in as a user that is a member of the Administrators group, you still won’t have sufficient “administrative rights” to install vSpace Server, and the MSI installer will generate an error message saying: “You need administrative rights to install this software. Installation Failed.”

To check what user account is the right one for vSpace Server installation open the Command Prompt and invoke following command:

wmic useraccount get name,sid,status


Name

SID

Status

Admin

S-1-5-21-3686465141-1345607283-3162306831-500

OK

Guest

S-1-5-21-3686465141-1345607283-3162306831-501

Degraded

HomeGroupUser$

S-1-5-21-3686465141-1345607283-3162306831-1003

OK

John

S-1-5-21-3686465141-1345607283-3162306831-1002

OK

Paul

S-1-5-21-3686465141-1345607283-3162306831-1005

OK

For vSpace Server installation an account whose Security Identifier (SID) ends with -500 (the ‘Admin’ account in the above example) must be chosen. That account can’t be locked (degraded). Unlock the account and set up a password for it if necessary. To start an “Administrative Command Prompt” for the selected administrative user invoke the following command (the password of the administrative user must be entered when prompted):

runas /user:Admin cmd.exe


To make sure the “Administrative Command Prompt” has been started for the right user invoke this command:

msiexec /i install-filename.msi


Your install should now run without issue.


Article: 1019


    • Related Articles

    • How to install vSpace via Command Line with Elevated Privileges

      Installing vSpace via command line it's a more direct alternative that could be used to help issues like when a conventional install fails or if you have experiencing problems after installation.   Here is an easy way to do it: 1. Download our latest ...

    • vSpace, First Time Installation Best Practices.

      Here are some tips on installing our vSpace platform for the first time: 1. Use the appropriate hardware. Our Scaling Guide will help you determine how much resources you need for your NComputing server.  2. Use a clean server.  A recently formatted ...

    • VERDE 8.3.4.n Installation Guide

      Scope The following installation guide is applicable to VERDE versions 8.3.4.0 and 8.3.4.1. It is expected that the person executing this installer has a working knowledge of Linux commands. Overview The Verde installer (VI) is a bash script with the ...

    • Installing vSpace from the Windows Command Line

      These older versions of vSpace are no longer available, nor supported. However, if you are trying to do this process with modern versions of vSpace Pro, please use this article instead:  ...

    • vSpace Pro Installation - Tips, References and Process Detail

      Published The following article is a detailed process and tips for installing our vSpace Pro platform (vSpace Pro LTS, vSpace Pro Enterprise Edition). As an additional supplement, this article will deal with all other aspects of Pre-Deployment and ...